DELIVERY, RETURNS & EXCHANGES

Delivery Charges

We use a courier service to deliver all orders in Singapore.

Your orders should reach you within 4-6 business days.

Standard delivery is free for orders over S$80, and a flat rate of S$6 for orders under S$80.

An option for Next Day Delivery is also available for urgent orders that are received by 3pm latest.

The delivery fee is S$12 for locations within 5km, and S$18 for locations more than 5km

from our Marina One outlet.

For international orders, please contact us in advance so we can advise if we are able to

ship to your location.

Post-Consumer / Upcycled Packaing

We are dedicated to offering products that help you lead a low waste life, and the way we get these products to you is just as important to meeting this goal as the products themselves. 

 

As part of our efforts to reduce waste and create a circular economy, all online orders will be packed using only second-hand, post-consumer and/or upcycled material, such as reused carton boxes, poly-mailers, envelopes, paper/plastic bags or bubble wrap.

According to NEA, packaging waste makes up about one-third of domestic waste disposed in Singapore. It is therefore one of the key priority waste streams identified in the Zero Waste Masterplan that we will need to focus our efforts on to close the resource loop and to help Singapore achieve its goal of becoming a Zero Waste Nation. For more information, click here.

Online Store Return & Exchange Policy

If you are not fully satisfied with your online purchase, please drop us an e-mail at hello@thesocialspace.co within 7 days of receiving your purchase. We will refund the full cost of the item, minus shipping costs.

 

We will only accept, for returns or exchange, items that are new in condition, unworn, unwashed, unaltered and free of damages by the customer. All tags/labels must still be attached and items must be in their original packaging. 

 

For returns, items must be returned to our Marina One outlet and the shipping cost is to be borne by customer. Please ensure a suitable and trackable return shipping method is used, especially for fragile items - return items that are lost in transfer or are received broken or in an unsellable condition will not be accepted. A S$6 redelivery fee will be charged to send the items back to you.

 

For exchanges, items can be exchanged one time only to another item of same or higher value from the same brand at our Marina One outlet only within 7 days of receiving your purchase. You will need to inform us of your preferred outlet and date of exchange via e-mail at least 24 hours in advance so we can ensure the respective outlet managers are duly informed.

 

For hygiene reasons, please note that refillery and skin care products, jewellery and food products cannot be returned or exchanged. Items that are customised or on sale also cannot be returned or exchanged.

 

If any of the items are defective or damaged upon arrival, please send photos and/or videos of the defect to us via e-mail at hello@thesocialspace.co within 7 days of receiving your purchase. We will arrange to collect back the damaged items and send a replacement unit as soon as possible. Damaged items must be returned in the condition received by you with all original packaging, accessories and tags/labels still attached. We reserve the right to reject any return, exchange or refund deemed unfit or unreasonable.

 

 

In-Store Exchange Policy

  • If you’ve changed your mind about an item or found it to be faulty/defective, we allow for exchanges within 7 days of purchase.

  • We do not accept returns/refunds for in-store purchases.

  • We only accept exchanges for items from the same brand of same value or higher.

  • Exchanges can only be done when a receipt is presented.

  • We only accept items that are new in condition, unworn, unwashed, unaltered and free of damages by the customer. All tags/labels must still be attached and items must be in their original packaging.

  • Items must be exchanged at the store at which they are purchased from.

  • For hygiene reasons, please note that refillery and skin care products, jewellery and food products cannot be returned or exchanged. Items that are customised or on sale also cannot be returned or exchanged.

  • ​For enquiries, please e-mail us at hello@thesocialspace.co.